Q. How do I cancel an order?
Orders can only be cancelled while in "Preparing Product" status. Once an order moves to "Preparing for Shipment," cancellation is no longer possible as preparation for dispatch is complete — please contact Customer Service in that case.

Q. What payment methods can I use?
You can use any payment method offered at checkout, including credit/debit cards and simple/express payment options.

Q. Where can I check my order history?
After logging in, you can check your order history and shipping status on the Account page.

Q. How long does shipping take?
Orders are shipped in the order received within 3 business days (excluding weekends and holidays); depending on the courier, delivery may take an additional 1–3 days.

Q. How much is shipping?
Shipping is KRW 3,000, free for orders over KRW 100,000. An additional KRW 3,000 applies for Jeju Island, and KRW 8,000 for other remote islands. The exchange shipping fee is KRW 6,000 and the return shipping fee is KRW 3,000. However, if you return an item that originally shipped free, a round-trip shipping fee of KRW 6,000 will apply.

Q. How do I request an exchange or return?
Within 7 days of receiving the item, please contact Customer Service to arrange the reason, courier, and return address, then ship the item back. For a simple change of mind, the return shipping fee is the buyer's responsibility.

Q. Are there cases where exchange/return isn't possible?
Exchanges/returns are difficult if the item has been used or washed, if its value has been impaired, if hygiene concerns make resale difficult, or in the case of discounted items and gift cards, among others.

Q. There's a problem with my item.
If the item is defective, damaged, or was sent to you by mistake, please contact Customer Service right away and we'll help you quickly. (In this case, shipping costs are covered by the company.)

Q. How do I check sizing?
Please refer to the size information on each product's detail page. Depending on the fabric and measuring method, there may be a 1–2cm margin of error.

Q. How should I wash the item?
Please check the care label attached to the item. For natural-fiber products, we recommend washing separately by hand.

Q. Will sold-out items be restocked?
Restocking varies by product. If an item is restocked, we'll announce it via our notices and official social media.